About

Pioneering tomorrow’s engagement

VIAFONE Technologies part of CELS Group offers cutting-edge technologies to build engaging relationships between users and brands.

We love to listen. We realise people’s desires through personalized data-driven models.

We love to chat. We use machine learning to create customized CHATBOT’s that speak any language, in any context, on any platform. Our ground-breaking Artificial Intelligence makes communication completely natural.

We are driven by the power of connection. Our work starts on smartphones and social networks: we meet people in their favourite meeting places.
Evolution is our nature. VIAFONE Technologies is the leader of next-generation predictive loyalty programs, providing unprecedented solutions for an ever-changing market.

We open the doors to the future of customer experience.

Philosophy

Mission

We realise people’s desired connection through data driven models.

Through chat we use machine based learning to create customised A.I. communication.

On smartphones and social networks, we are meeting people in their Favourite Meeting Places.

Vision

Evolution is in our nature, as we develop next generation programs through our technologies, providing unprecedented solutions for an ever-changing market.

Our History

VIAFONE Technologies launched in 2009 with and is headquartered in Dubai. For the past 10 years, its aim is to foster the relationship with customers before, during and after every “touch point” with brands, allowing them to create an elevated customer experience. We believe that modern businesses need new model that is data driven, contextual, and personalised interactive CRM (Customer Relationship Management) system.

CELS Group & VIAFONE Technologies Partnership

At VIAFONE Technologies, our team displays a driving passion for developing innovative customer experience & engagement technologies always raising new market standards involving technologies such as Artificial Intelligent and machine learning based CHATBOT, or our standalone SAAS based or our Salesforce’s integrated loyalty Engine.

VIAFONE Technologies and CELS Group merged together on the 18th of March 2018, as our newfound partnership enables us to deliver end-to-end solutions with strong and proven return on investment and tangible value to our clients as well as their customers. Our combined capabilities and experience, in conjunction with our customer-centric loyalty and engagement platforms, and extensive range of available technologies, ensure that each of our client’s unique needs and requirements are consistently met.