360 Mall Launches AI Based CHATBOT

360 Mall Kuwait
Nouf - AI Based CHATBOT


To create an AI based CHATBOT called” Nouf” in order to support the mall’s customer service function.


VIAFONE Technologies part of  CELS Group has created an AI based CHATBOT for 360 Mall in Kuwait. The artificial intelligence (AI) based chatbot called “Nouf” supports the mall’s customer service function. Customers can now chat on WhatsApp, Facebook, Webchat and Telegram in both Arabic and English using the Chat2AI enterprise platform developed by VIAFONE Technologies. “Nouf”, being the first of its kind, is a personalised virtual agent that is solely dedicated to customers with 24/7 service availability. Customers find chatting to an AI with a distinct persona leads to emotional connection and attachment.

VIAFONE Technologies has customised this solution for 360 Mall’s specific requirements and if you would like to learn more about our technology capabilities please contact us on info@viafone.com to arrange a meeting and we can showcase the platforms.