ADNEC awarded VIAFONE for building the first AI CHATBOT

Client
ADNEC (Abu Dhabi National Exhibition Company)
Project
ADNEC’s (Abu Dhabi National Exhibition Company) awarded VIAFONE Technologies with a prize for building the first AI CHATBOT for events stakeholders
Partners

ADNEC (Abu Dhabi National Exhibition Company) awarded VIAFONE Technologies with a prize for building the first AI CHATBOT for events stakeholders

 

Requirement:

ADNEC (Abu Dhabi National Exhibitions Company Center) partnered with VIAFONE Technologies to develop an Artificial Intelligence based CHATBOT.

The CHATBOT’s objective was to enhance all different types of customer journeys, extend visitor stay by more than 1 day in Abu Dhabi, engage visitors with neighboring businesses, form all verticals and ultimately strengthen the will of a partnership bond between organisers and ADNEC.

 

Solution:

VIAFONE Technologies part of CELS Group developed an innovative Artificial Intelligence and Deep Learning driven event CHATBOT that plugged to our customer engagement and loyalty platform running on Salesforce that runs today on 7 multiple messaging platforms (from Facebook messenger to telegram and web-chat) refereed as Chat2Event.

Visitors could ask Chat2Event Artificial Intelligence about the following on their preferred messaging platform:​​

  • ​Ask Directions to the venue (via Taxi, Uber, public transportation)
  • Directions and availability of Parking
  • Directions and cost of Valet Parking
  • Ask the way within the Venue (External Way-finder)
  • Ask the way within the event (Internal Way-Finder)
  • The Opening days and timings of the Event
  • The reason why visit or exhibit
  • Direct contact with the event Organiser
  • Register and buy tickets from the Chat2Event
  • Ask about specific Exhibitors
  • Ask about specific products and services
  • Ask to show speaker sessions marked as favourite
  • Ask to view Walk-List (bookmarked Exhibitors to visit)
  • Ask to check their appointments.
  • Ask to view offers and discounts nearby
  • Ask where to eat
  • Ask for entertainment nearby
  • Ask hotels deals nearby (we provide Promo Code)

 

Innovative Features produced by VIAFONE Technologies

  • We proudly introduced the first Chat based WayFinder for both Venues and Events (Exhibition/Conference) indoor or outdoor floor-map navigation) which includes the full set-up service at a competitive price.
  • Chat Way-Finder works on web-chat as well as any messaging platform we cater to.
  • Chat2Event understand when Visitors or Exhibitors are asking about directions within an event or venue. The bot immediately prompts you about your current location and the desired destination.