Dubai Asset Management Chatbot

Dubai Asset Management part of Dubai Holding
AI Chatbot "SAM" (Speaking Asset Management)


Dubai Asset Management required a chatbot that is dedicated to support the customer service team and reduce bottom line and pressure on call centers while elevating the customer experience.


VIAFONE Technologies part of CELS Group has launched an Artificial Intelligence Chatbot called “SAM” for Dubai Asset Management, part of Dubai Holding, to enhance the customer experience of existing and potential tenants via new communication channels, specifically, WhatsApp, Facebook Messenger and Website Chat offering services such as maintenance requests,  communities details, leasing inquiries or even speaking to a live agent.

“SAM” stands for ‘Speaking Asset Management’ and is able to hold a conversation regarding everything from leasing to property management, it never sleeps and is always on and ready to help you at any time. What are you waiting for? Say Hi to Sam on Whatsapp (800-9933)

To know more about VIAFONE, and how its cutting-edge technologies enhance customer service to build an engaging relationship between users and brands, contact us on or visit